jump4joycastles.co.uk

Monday, July 24, 2017

FAQ's

1. How much will it cost?
Please see our "Prices" page for all prices. Prices may vary depending on delivery address.

2. Is there a delivery charge?
All bouncy castle booking prices include free local delivery within a 10 mile radius. A small charge for out of area deliveries will usually be charged. (Please contact us for delivery rates)

3. Do I have to pay a deposit?
No deposit is required. We just ask for full payment on delivery.

4. How do I pay?
Most people choose to pay cash on delivery, we do not accept credit or debit card payments and cheque payments need to be received in sufficient time for funds to clear before the booking date.

5. How much notice is required for a booking?
Bookings can be made at any time before the event. Bookings on the day may be possible, but to avoid any disappointment please book as early as possible.

6. How do I book?
You can check availability and book online using our website booking system by completing the booking form, alternatively you can email or simply Phone 01572 756531 or 07815044519.

7. What type of surface do I need?
The safest surface is a level grassy area, however bark chippings or similar are acceptable. For safety reasons we will not be able to set up any of our castles on tarmac or concrete.

8. How much space is needed?
You will need to allow a minimum 5 feet at the rear for the inflation unit, 5 feet at the front for safety mats and 2 feet either side for pegging. Please make sure that the area being used to site the castle is completely clear of any garden items such as outside toys, swings, slides, trampolines and rubbish etc.

9. Do you set the castle up?
Yes the bouncy castle will be fully set up and inflated on delivery and on collection the castle will be deflated and packed away.

10. When I hire the castle is there anything I need to supply?
We supply all you need for the castle including inflation unit, extension cable, circuit breaker, and safety mats. All you will need to provide is a 240 volts mains power supply and in some cases 2 forms of ID may be required. (Utility Bill or Drivers Licence etc).

11. What if I need to cancel?
No problem, you can cancel at anytime. All we ask is that you give us as much notice as possible. If no notice is given you may incur a cancellation fee.

12. What if its raining or windy?
Unfortunately due to health and safety reasons no bouncy castle can be operated in severe weather conditions.

13. If l book an indoor venue for a birthday party, can I still have a bouncy castle?
Yes, as long the hall/room is big enough to safely house the castle. Safety mats, and sandbags (used to anchor the castle in place) will be supplied.

14. Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.

15. Is there an age limit for children using any of the "Kids Castles"?
Yes all of our "Kids Castles" are suitable for children up to and including the age of 12, or a maximum height of 1.5m. If you would like to hire a castle for anyone over the age of 12 or above the height of 1.5m, Then please look at our "Family Castles" which are suitable for all ages (including adults) and heights.


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